Frequently Asked Questions
Everything you need to know about your luxury gown purchase.
How do I determine my correct size in Mac Duggal?
Since our gowns are designed with intricate tailoring, we recommend following the specific size chart found on each product page. If you are between sizes, we generally suggest ordering the larger size to allow for custom alterations.
What is your return policy for evening wear?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that a restocking fee may apply to ensure the delicate handling of high-end evening wear.
How long does shipping take for a gala dress?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gown for a specific event date.
Do you offer international shipping?
Yes, we ship our designer collections worldwide. International shipping rates and duties are calculated at checkout based on your destination country.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel an order within 30 minutes of placement; after that, the order cannot be modified and must be processed as a return.
Are the colors shown on the website accurate?
We make every effort to display colors as accurately as possible. However, due to differences in monitor settings and the reflective nature of sequins and fabrics, slight variations may occur.